Microsoft 365 Phone System is a cloud-based phone system that is part of the Microsoft 365 suite of tools. It allows businesses to make and receive phone calls using their internet connection, rather than relying on traditional landlines. This system can be used with a variety of devices, including desktop computers, laptops, tablets, and smartphones.
Some of the features of Microsoft 365 Phone System include:
Voicemail – Users can access their voicemail messages from their email inbox.
Call forwarding – Calls can be forwarded to another number or to voicemail.
Call queues – Calls can be put into a queue and answered in the order they were received.
Auto attendant – This feature allows callers to be greeted by a recorded message and directed to the appropriate department.
Call analytics – Businesses can monitor call quality, duration, and other metrics to identify areas for improvement.
Integration with Microsoft Teams – Microsoft 365 Phone System can be integrated with Microsoft Teams, allowing users to make and receive calls directly from the Teams app.
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